CDHBC’s Online Learning Plan
Client
Team
My Role
UX Research/Design
Tools Used
Axure
Timeline
Feb 2017 - Jul 2019
The Problem
CDHBC’s Online Learning Plan was ready for a refresh. The college had heard feedback from their registrants that the site was complex, repetitive and unclear. The college wanted a new Online Learning Plan that was simpler to use and mobile friendly.
Our Approach
Our research began with interviewing dental hygienists across the province to learn more about the application and to hear from them first hand what was and wasn’t working.
Dashboard design concept
Competitor Analysis
We conducted a Heuristic Review of some of the leading Learning Management Software solutions out there as part of our UX research. Moodle, Docebo and Adobe Captivate Prime were among some of the platforms reviewed.
Concept Wireframes
Next, we put together a concept proposal for CDHBC. It consisted of a simplified process, a more visualized learning experience, and dashboard with greater visual distinction between learning plans and visual indications of progress.
“Alpha” Wireframes
Visual Design
Number 41 Media’s Lead Designer proposed visual design mockups to style the application and provided a palette of colours to help distinguish the different learning plans.
Beta Wireframes & Usability Testing
Once the visual design and low fidelity wireframes were complete, we were ready to combine the two and take the application back to our initial interviewees for feedback and testing.
To do this we took the wireframes back on the road and tested with our audience by asking them to perform a series of key tasks in the application and documenting the results.
We used this usability testing feedback to further refine the designs. By this time, initial development activities were underway.
“Beta” Wireframes
Product Launch & Results
The new OLP was developed, tested and launched in the summer of 2019. This project presented many challenges along the way due its scale and complexity, which made it all the more rewarding to see through to completion. Though the application is only available to Dental Hygienists in BC, the public can visit the CDHBC website to learn more about the OLP and view their online training resources.